Refund policy

Return, Refund & Warranty Policy

1. Nature of the Website (Inquiry & Catalog Only)
This website operates as an online product showcase and commercial inquiry platform for wholesale and B2B buyers. We do not conduct direct consumer retail sales or process online payments on this website.

2. Commercial Contracts & Governing Terms
All commercial transactions, sample evaluations, purchase orders (PO), and bulk shipments are conducted offline and governed strictly by the individual Sales Contracts, Proforma Invoices (PI), and agreed commercial terms signed between the buyer and our company.

3. Returns and Refunds
Because our automotive brake pads, brake rotors, and related components are manufactured to commercial specifications, batch standards, or custom OEM requirements:

  • Standard consumer return and refund policies do not apply.
  • Returns, replacements, credit notes, or refunds are handled strictly in accordance with the terms and conditions outlined in the executed sales agreement or commercial invoice for each specific order.

4. Cargo Inspection & Defect Claims

  • Inspection Period: The buyer must inspect the goods upon arrival at the destination port or facility. Any visible damage, shortage, or container seal discrepancy must be documented on the bill of lading and reported to us within 15 business days of receipt.
  • Manufacturing Defects: If any products fail to meet agreed technical specifications or quality standards, the buyer must submit a formal quality claim including batch numbers, high-resolution photos/videos, and an inspection report.
  • Remedies: Upon verification, approved defect claims will be resolved through product replacement in the subsequent shipment, credit against future orders, or as mutually agreed in the contract.

5. Custom & OEM Orders
Custom-formulated, private-label, or specially manufactured items cannot be canceled, returned, or refunded once production or tooling has commenced, except in the case of verified manufacturing non-compliance.

6. Return Merchandise Authorization (RMA)
No physical goods should be returned without prior written authorization and an assigned Return Merchandise Authorization (RMA) number from our sales management team. Unauthorized return shipments will be rejected.

7. Contact for After-Sales & Claims
For warranty inquiries, order status, or formal quality claims, please contact your designated account manager or our trade department:

  • Email: [15605882320@163.com;xhw@ahhaisen.com]
  • Phone / WhatsApp: [86+17612106669;86+15605882320]
  • Company Address: [No. 108 Tonghe Road, Sixian Development Zone Management Committee, Si County, Suzhou City, Anhui Province, China]